Refund Policy

Last Updated: January 2025

1. Overview

We strive to provide excellent service and ensure customer satisfaction. This policy outlines the circumstances under which refunds may be issued.

2. Full Refund Eligibility

You may be eligible for a full refund if:

• You cancel within 1 hour of submission before processing begins
• We are unable to process your application due to a technical error on our part
• Duplicate payment was made in error

3. Partial Refund

A partial refund may be considered if:

• You cancel after processing has begun but before completion
• Service was not delivered as described

4. No Refund

Refunds are not available when:

• Application has been submitted
• Application is denied due to applicant's eligibility or information provided
• Applicant provided incorrect or false information
• Applicant no longer wishes to travel after submission
• Change of travel plans after submission

5. How to Request a Refund

To request a refund:

• Contact us through our Contact Form
• Include your order reference number
• Provide a detailed explanation

6. Processing Time

Refund requests are reviewed within 3-5 business days. Approved refunds are processed within 5-10 business days to the original payment method.

7. Contact

For refund inquiries, please contact us through our Contact Form.